Back to Home

Terms of Service & Delivery Policies

Please read these terms carefully before placing an order with THE OH !.

Terms of Service

By placing an order with THE OH !, you agree to the following terms. Please read them before checkout.

Orders & Delivery

All orders are subject to kitchen availability and delivery zone coverage within a 50 km radius of our kitchen. Delivery fees are calculated from your confirmed Google Maps location. Scheduled pickup and delivery slots must be selected at checkout.

Payments & Pricing

Prices, service tax (GST), and packing fees are set by THE OH ! and displayed before payment. Completed payments through Razorpay are final unless an order is cancelled by us due to operational issues.

Reserve Coins

You earn 2% of the item subtotal as Reserve Coins on eligible completed orders. One coin equals ₹1 off on future orders, up to the item subtotal. Coins have no cash value and cannot be transferred.

Cancellations

Once an order enters preparation, cancellation may not be possible. If we cancel due to kitchen or delivery issues, any paid amount is refunded to the original payment method.

Contact

For order issues, address corrections, or concierge support, use the Contact Concierge section on our site or call the Reserve Desk number listed in your account.

Refunds

Refunds are limited to food-quality issues only. A request is reviewed only when all of the following conditions apply.

  • Refunds are considered only if the food is spoiled or has a bad smell / unsafe quality on delivery.
  • You must email clear photo and video evidence of the issue to our email for review.
  • Refunds are not instant. After approval, the amount is processed to the original payment method within 1 to 2 business days (bank timelines may add further delay).
  • Requests without photo and video evidence, or for any issue other than spoiled / bad-smelling food, are not eligible for a refund.